returns
Returns.
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INNOVANTENNAS LIMITED
RETURNS AND REFUNDS POLICY
Version 1.1 — 28 July 2026
This Returns and Refunds Policy explains your rights when returning products purchased from InnovAntennas Limited. It covers two types of product:
1. DIGITAL PRODUCTS (Design Files) purchased directly from this website
2. PHYSICAL ANTENNAS purchased from our authorised partners (WiMo or DX Engineering)
This policy should be read alongside our Website Terms and Conditions, Design File Licence Agreement, Privacy Policy, Cookie Policy, and Copyright and Intellectual Property Policy.
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or under the mandatory consumer protection laws of your country of residence if you are outside the UK.
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### 1. DIGITAL PRODUCTS (DESIGN FILES)
1.1 Design Files are digital products delivered by instant download upon completion of purchase from our website (https://www.innovantennas.com).
1.2 NO REFUND ONCE DOWNLOADED: Due to the nature of digital products, no refund is available once the Design Files have been downloaded. By downloading the Design Files, you confirm that you consent to the supply of the digital content beginning immediately and acknowledge that you thereby lose your right to cancel under the Consumer Contracts Regulations 2013 (Regulation 37).
1.3 TECHNICAL DOWNLOAD FAILURE: If you experience a technical problem that prevents you from downloading the Design Files, contact us via our [contact page](https://www.innovantennas.com/contact) within 14 days of purchase. We will provide an alternative download method or a full refund, provided that the files have not been successfully downloaded.
1.4 DEFECTIVE FILES: If you have downloaded the Design Files but believe they are materially defective (e.g., corrupt files, missing critical data, fundamentally incorrect content), contact us with details of the issue. If we confirm the files are defective, we will provide corrected files or a full refund at your choice. If we assess that the files are not defective, we will explain our reasoning and, where appropriate, offer corrected files as an alternative to a refund.
1.5 CHANGE OF MIND (BEFORE DOWNLOAD): If you have not yet downloaded the Design Files, you may cancel your order and receive a full refund by contacting us within 14 days of purchase.
1.6 LICENCE TERMINATION ON REFUND: If a refund is issued for any reason, your Licence to use the Design Files terminates immediately. You must permanently delete and destroy all copies of the Design Files. Continued use after refund constitutes copyright infringement.
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### 2. PHYSICAL ANTENNAS (SOLD THROUGH AUTHORISED PARTNERS)
2.1 InnovAntennas does not sell physical antennas directly through this website. All physical antennas bearing InnovAntennas or G0KSC designs are manufactured by and purchased from our authorised partners:
(a) WiMo Antennenbau GmbH (Germany) — sells worldwide via https://www.wimo.com
(b) DX Engineering (USA) — sells in the United States and serves as our distributor, via https://www.dxengineering.com
2.2 RETURNS FOR PHYSICAL ANTENNAS: If you have purchased a physical antenna from WiMo or DX Engineering, your purchase is governed by the terms, returns policy, and consumer law applicable to that retailer. InnovAntennas Limited is not the retailer of record for physical antenna sales and cannot process returns, refunds, or exchanges for items bought from our partners.
2.3 HOW TO RETURN A PHYSICAL ANTENNA: Please contact the retailer you purchased from directly:
- WiMo returns: https://www.wimo.com (refer to WiMo's returns policy on their website)
- DX Engineering returns: https://www.dxengineering.com (refer to DX Engineering's returns policy on their website)
2.4 WARRANTY ON PHYSICAL ANTENNAS: Any warranty claim for a physical antenna must be directed to the retailer that sold it to you (WiMo or DX Engineering), under the terms of their warranty and the applicable consumer law in your jurisdiction.
2.5 OUR ROLE: If you have a concern about the design or performance of an antenna you have built or purchased, we are happy to provide technical support and advice. Please use our [contact page](https://www.innovantennas.com/contact). However, for all return, refund, exchange, and warranty transactions involving physical antennas, you must deal with the retailer.
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### 3. YOUR STATUTORY RIGHTS (ALL PRODUCTS)
3.1 The following statutory rights apply to purchases made directly from InnovAntennas Limited (i.e., digital products). They are provided for information only and cannot be modified or excluded by this policy:
Consumer Rights Act 2015
(a) Digital content must be of satisfactory quality, fit for purpose, and as described.
(b) If digital content is faulty or not as described, you are entitled to a remedy — repair, replacement, or refund.
(c) If digital content is reported as faulty promptly (generally within 30 days of purchase), a full refund is typically the appropriate remedy.
(d) After 30 days but within 6 months, we must offer a repair or replacement first. If that is not possible or the fault persists, a refund must be offered. During this period, the law assumes the fault was present at the time of supply unless we can prove otherwise.
Consumer Contracts Regulations 2013 (Distance Selling)
(e) You have the right to cancel a distance contract within 14 days of purchase, unless an exception applies.
(f) For digital content, the right to cancel ends once you have downloaded the content and expressly consented to begin the download, acknowledging that you lose the right to cancel (Regulation 37). This is why we ask you to confirm consent at checkout.
(g) If you have NOT downloaded the content, the 14-day cancellation right remains available.
(h) If you cancel before download, we will refund you within 14 days of receiving your cancellation notice.
EU Directive (EU) 2019/770 (for EU consumers)
(i) If you are located in the EU, you have additional statutory rights under the Digital Content Directive, including the right to conformity of digital content and remedies for non-conformity. Nothing in this policy overrides those rights.
3.2 If you are located outside the UK or EU, you may have additional or different statutory rights under the mandatory consumer protection laws of your country of residence. Nothing in this policy overrides those rights.
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### 4. RETURNS PROCESS — DIGITAL PRODUCTS
4.1 To request a refund, report a technical problem, or cancel an undownloaded order, please use our [contact page](https://www.innovantennas.com/contact).
Please include your order number and a brief description of the issue.
4.2 We will respond to your request within 14 days.
4.3 If a refund is approved, we will process it to the original payment method within 14 days of approval. The timeframe for the refund to appear on your statement depends on your payment provider.
4.4 If we need to investigate a reported defect, we may request additional information (such as a screenshot of the error or a description of the missing or incorrect content).
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### 5. RETURN SHIPPING COSTS
5.1 This section applies only to returns of physical antennas to WiMo or DX Engineering, not to digital products.
5.2 For physical antenna returns:
(a) FAULTY GOODS: The retailer (WiMo or DX Engineering) is responsible for covering return costs for faulty items, in accordance with their own returns policy and applicable consumer law.
(b) CHANGE OF MIND: Return shipping costs for change-of-mind returns are determined by the retailer's own returns policy. Some retailers may charge a restocking fee. Check the retailer's terms before returning.
5.3 InnovAntennas Limited does not cover return shipping costs for physical antenna returns, as we are not the retailer.
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### 6. EXCEPTIONS
6.1 The following products are not eligible for change-of-mind returns once downloaded:
(a) Digital Design Files — once downloaded, as explained in Section 1.2.
6.2 There are no in-store returns as InnovAntennas Limited operates exclusively online.
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### 7. COMPLAINTS
7.1 If you are unhappy with how we have handled a return or refund request, please use our [contact page](https://www.innovantennas.com/contact) and we will escalate your complaint to management.
7.2 If you are not satisfied with our response, you have the right to complain to:
(a) In the UK: Citizens Advice consumer service on 0808 223 1133 (they will refer your complaint to Trading Standards if appropriate).
(b) In the EU: Your local consumer protection authority or European Consumer Centre (https://www.eccnet.eu).
7.3 You also have the right to take legal action. For claims under £10,000 in England and Wales, the small claims track of the County Court may be appropriate.
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### 8. CHANGES TO THIS POLICY
8.1 We may update this Returns and Refunds Policy from time to time. We will update the version number and date at the top of this policy whenever we make changes.
8.2 The version in force at the time of your purchase governs your rights.
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### 9. CONTACT US
9.1 If you have any questions about this Returns and Refunds Policy, please use our [contact page](https://www.innovantennas.com/contact).
InnovAntennas Limited
Company No. 07486266
ICO Registration No. ZC004730
VAT Registration No. 105 0236 72
Registered office: Matrix House, Lionel Road, Canvey Island, Essex SS8 9DE
9.2 For returns of physical antennas, please contact the retailer directly:
- WiMo: https://www.wimo.com
- DX Engineering: https://www.dxengineering.com
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### 10. SEVERANCE
10.1 If any provision of this Returns and Refunds Policy is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be deemed deleted. The remaining provisions shall remain in full force and effect.
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